Frequently Asked Questions
Everything you need to know about our premium cleaning experiences.
How does the booking process work?expand_more
Use the reservation portal to choose a service, property size, and preferred time. You will receive a confirmation with the details of your appointment. For bespoke requests, contact us directly.
Do I need to be present during the service?expand_more
No. Many clients provide entry instructions or concierge coordination. We treat discretion and security as non-negotiable. If you prefer to be on site, we are happy to align with your schedule.
What areas does MAISONBLANC currently cover?expand_more
Coverage depends on your region and team availability. Use the contact form or WhatsApp concierge to confirm service for your address before booking.
Are your cleaning products eco-friendly?expand_more
Yes. We prioritize botanical and low-VOC formulations suitable for fine surfaces and occupied homes. See our sustainability page for more on our approach.
How do I cancel or reschedule a booking?expand_more
Reply to your confirmation email or reach the concierge by phone or contact form. We will confirm a new time or process a cancellation according to your agreement.
Still have questions?
Our concierge team can help with scheduling, pricing, and bespoke requirements.
Contact Support